I'm currently working on documentation regarding the Disaster Recovery process for Entra, specifically related to situations like break glass scenarios and global admin account lockouts where the entire tenancy may be inaccessible. Since we don't have a Managed Service Provider (MSP), I'm looking for advice on the best way to reach out to Microsoft if we find ourselves in a critical situation like this.
3 Answers
Honestly, contacting Microsoft can be a real hassle. Just be prepared for a long wait. Bring a tent, because you might be camping out on hold for a while!
Your best bet is to call Microsoft Support. Just hope the person you get has actual Azure experience, which is kind of a gamble. Expect a long wait, and don't be surprised if they suggest the classic "have you tried turning it off and on again?"
If you really want to reach out to Microsoft in a pinch, it might help to have a partner with an escalation path under a unified support agreement. They can make things smoother for you in emergencies.
Right? I haven’t talked to someone at MS who really knew their stuff in years. Last time I actually got an issue resolved was ages ago.