I'm having trouble deleting a folder named "Photos" from my Seagate 4TB external HDD. The drive is formatted as exFAT and is connected via USB. Whenever I try to delete the folder through Explorer, I get an error message that says "An unexpected error is keeping you from deleting this folder" along with the error code 0x80070570, indicating that the file or directory is corrupted and unreadable. I attempted to run chkdsk on the drive, but it returned an "Access is denied" error. The health status from CrystalDiskInfo shows it's `Good`. Can anyone help me figure out what's going on?
4 Answers
In Windows, try right-clicking on the Photos folder, check the properties, and then look for permissions. You might need to change some permissions to delete it. A quick Google search can help you with that.
If you're open to formatting, you might want to consider converting the drive to NTFS. Just make sure to back up your required data first, since formatting will erase everything on the drive.
From what you described, it sounds like the USB interface board might be malfunctioning. Try using a different USB cable first. If that doesn't help, you could open the enclosure and see if it's a regular SATA HDD. If so, you could put it in a different enclosure to check if that resolves the issue.
OP didn't mention if it's 2.5" or 3.5". If it’s 2.5", the control board likely has the USB interface directly, which means there might not be a SATA connector at all.
First off, make sure you have backups of any important data. You're on the right path with chkdsk, but make sure to run PowerShell or Command Prompt as an administrator to avoid access issues. You should use the command `chkdsk J: /f` to fix any problems with the drive.
I have a spare enclosure from Aliexpress, but won't opening it damage the Seagate drive?