I opened a support ticket 12 days ago about an issue with my Max plan that should include Claude Code usage, but I'm getting no response. I can't even use the Code feature without being prompted to buy extra tokens. I've tried logging out and even generated a new API key, but nothing seems to work. I'm really frustrated because I've effectively lost half a month's usage that I paid for. Now, I'm just looking for a way to escalate this situation or even get my money back if it can't be resolved.
3 Answers
Make sure when you're logging in through the terminal, you select the option for logging in with Claude desktop, and not the API option. The API option requires purchasing additional tokens, which might be why you’re having issues!
I’m in the same boat as you! It’s been over a week for me too with no response. I just hope we both get this sorted out soon!
I totally understand your frustration! The Anthropic Support Team is experiencing some delays due to the recent Claude 4 models release. Just hang tight; if your ticket was submitted correctly, you *should* hear back eventually. They might help you out by addressing your issue and offering some credit for the time you've lost. While their policy states "no refunds," they do aim to make things right when possible.
That's a bit disheartening to hear about the no refunds policy. I invested quite a bit and I really hope they can resolve it. Thanks for the tip!
Thanks, I’ll give that a shot!