I'm currently at my relative's house and their internet connection is really poor—it's not even working at the moment! They often complain about it, so I'm looking to help them out. The setup includes a ZYXEL C3510XZ modem and an ASUS RT-AC88U router, with blue cables connected to the WAN ports and a yellow cable plugged into the wall. Any advice on how to improve this situation? Thanks!
2 Answers
First off, I recommend checking the speeds using speedtest.net. After that, try rebooting everything again. It's important to first turn off the WiFi and plug the modem directly into your laptop to see how fast your internet really is. Just doing that simple test can give you a better idea of where the issue lies.
It sounds like the ASUS router might be set up incorrectly. This can lead to confusion with two routers trying to handle the same connection, creating a poor experience. Honestly, I'd suggest disconnecting the ASUS router altogether and just using the ZYXEL modem. Before doing that, you'll need the WiFi name and password. If the modem is fiber optic, don't hesitate to contact the ISP for help setting it up correctly. They'll be able to get the ZYXEL unit configured to match the current WiFi credentials that everyone is using. Good luck, and here’s a link to learn more about the ZYXEL: [https://www.centurylink.com/home/help/internet/modems-and-routers/zyxel-c3510xz.html](https://www.centurylink.com/home/help/internet/modems-and-routers/zyxel-c3510xz.html).
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