I've received a notification from Sophos about a hollow process related to my Firefox browser, and I'm concerned. Recently, I faced an attack on my social media accounts, which I think was due to saved passwords in Firefox being compromised. I've changed my passwords and cleared the saved passwords in Firefox. The hollow process was blocked, but I'm worried about potential vulnerabilities after the trial period of Sophos ends. What steps can I take to ensure my PC is safe in case I still have malware?
2 Answers
If you're worried about malware on your PC, one of the best options is to wipe your drives and do a fresh install of Windows. You can find detailed instructions on how to do this on Microsoft's website. It's definitely a more thorough way to ensure you're clean.
You might want to check the Windows Event Viewer for any logs related to the hollow process. Navigate to the Application Event log and look for Event ID 911. This can provide detailed information that might give you insights into any issues.
I found the Event ID, but there's so much technical jargon. What specific details should I look for that would help me?