I've been working in help desk support for over 11 years and I'm really starting to feel burned out. A lot of my calls deal with the same issues, and it's frustrating that many people don't bother to read documentation or think critically about their problems. I'm eager to step into a more challenging role, like a system administrator, where I can actually make decisions instead of just following orders. I get that there's still a chain of command in sysadmin roles, but I believe my suggestions would be valued there. I've worked with a variety of technologies and have some networking experience. As a Linux user navigating in a Windows-centric environment, I'm wondering how I can break into a system administrator position. Certificates are great, but what else can a 40-year-old high school grad from the school of hard knocks do to land that role?
4 Answers
Definitely try to showcase all the different technologies you've worked with in your resume. Look for job descriptions that match your skill set, and don't hesitate to apply. Sometimes starting at a big company can provide growth opportunities.
You might want to consider moving to a Managed Services Provider (MSP). It can be demanding work, but it gives you a solid foundation in infrastructure. I was in a similar situation years ago where my advancement was being blocked, and moving to an MSP changed my career path for the better. Find mentors who can guide you!
It's frustrating for sure, but honestly, just apply for the positions you really want. Don't waste time on jobs that don't excite you. Go for what aligns with your skills and aspirations!
Focus on getting some cloud certifications! They're really in demand right now. I've had success after getting my AWS Cloud cert and landing a DevOps job right after. It could definitely help you too!
Totally agree with you! Those cloud certs open up so many doors these days.