We've experienced a few minor issues lately, like unauthorized logins and email spoofing, but we're lacking a consistent method for logging and tracking these incidents internally. Does anyone have a straightforward method or tool they use to keep record of cybersecurity incidents without making it feel like a cumbersome audit process?
5 Answers
In our setup, we funnel incidents through Azure/Defender into our ticketing system. Depending on severity, it can trigger an impact notification, and everyone involved jumps onto a conference call to resolve it. Plus, this creates a record of what happened.
You could leverage your existing ticketing system. It's essential to have an audit trail on everything to mitigate any risks. If you haven’t got a system set up yet, it’s time to create one for tracking all types of incidents.
Honestly, it’s best to develop a full audit process, even for minor issues. This way, documenting everything becomes second nature, which is crucial when a real incident occurs. You don’t want to be scrambling to figure out what to do when things get chaotic!
We essentially treat cybersecurity incidents like any other IT issue. We have a dedicated person for Problem Management, using ServiceNow. Most platforms do similar things, so just use whatever you already have. The trick is getting everyone onboard with entering the incident details.
A lot of folks use Jira for tracking incidents. It can work well for investigations, and it's something many teams are already familiar with.
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