I've been getting charged $9.99 a month for an AppleCare plan I accidentally signed up for as a favor to my sister. She no longer has the phone that this plan applies to, and I can't see any details about it on my own account because it's not linked there. I've tried calling Apple to cancel it, but their automatic system isn't recognizing that it's not my subscription. I thought about disputing the charge, but I worry that might mess up my other subscriptions. What's the best way to handle this situation?
4 Answers
If you have access to the serial number of the device that has the coverage, you can contact Apple Support. They may be able to help you get this resolved without having direct access to the account.
If nothing else works, you can always ask Apple to ban your card from their services. This will stop the charge immediately, but you won’t be able to use your card with Apple again.
It sounds like the subscription is probably tied to your sister's Apple account, not yours. If you’re receiving email receipts, they could be going to her account, which she can’t access now.
You might also want to try the Apple account management page. Sometimes users can sign in and see subscriptions even if they're not linked to the primary account. Just be prepared that this may not work if the subscription isn't associated with your Apple ID.
I checked that, but there's nothing shown under my Apple account since it’s linked to my sister’s.
Yeah, it’s definitely under her account. I just realized the receipts are probably being sent to that locked account!