I'm the sole admin for a small non-profit that's partnered with a larger organization. We're transitioning to a new local domain that's Entra joined to utilize enhanced security features needed for compliance due to our partnership. My users generally log into ad.myorg.com, but we access O365 through the larger organization using their domain, largeorg.com. Unfortunately, I lack admin access to anything within largeorg.com. Most times, it works well; however, I find myself reminding users to log in with their largeorg.com credentials since the system sometimes defaults to their ad.myorg.com accounts. As we're switching domains, this issue is becoming more frequent. The larger organization did offer to set us up as a tenant in their AD, but our director prefers to keep everything separate. Does anyone have experience managing a similar setup? What solutions might I be overlooking? Thanks in advance!
1 Answer
It sounds like the problem might stem from differing UPNs between your users' accounts in AD and those in Entra. If that's the case, adjusting the UPN suffix in your AD to match could resolve the login conflicts you're having with O365. That might be worth checking out.
Actually, our UPN suffixes match, and while the accounts do sync, the issue arises because the O365 accounts are entirely separate and not managed by me.