I'm dealing with a bit of a weird situation. About ten years ago, I had an S3 account that I thought was deleted. Out of the blue last November, I noticed AWS started billing an old credit card that was replaced back in 2016. At first, my bank accepted these charges since it had been a recurring payment. However, now I can't reset my password because of two-factor authentication, and I don't have access to the old landline used for it since we dropped it in 2019. I've tried reaching out to both AWS and Amazon Prime multiple times and haven't gotten anywhere. I really want to solve this without having to go to the BBB. Any ideas?
5 Answers
If you're still receiving bills, that means there are still active requests to your S3 bucket. You definitely want to close that account somehow to avoid any further charges.
Have you tried contacting the MFA (Multi-Factor Authentication) team directly? You don't need to log in for that, just head over to this link: http://go.aws/contact-mfa. They might be able to help you out. If you've already reached out, consider sharing your case ID with them for better follow-up!
Keep in mind that accounts deleted a long time ago may be out of support. It might be worth looking into that always to avoid surprises!
Honestly, the BBB isn’t going to help much. They don't have any real authority. If you want to stop the charges, you should contact your bank or credit card company and dispute the charges right away.
Just to clarify, do you know for sure if the account was officially deleted, or did you just stop using it? If you didn’t formally close it, it might still exist on Amazon's end.
Exactly! The BBB is more like an online review site for older folks; they can't really make companies do anything.