I recently updated my Lenovo laptop to Windows 11, and now I'm stuck on a BitLocker screen that I never set up. I can't access my Microsoft email to retrieve the BitLocker codes, and this seems to be a widespread issue that has been ongoing for over a year. I've tried resetting my PC, but I just get an error message saying, "There was a problem resetting your PC." I'm feeling really frustrated since this laptop is brand new and now essentially unusable. What should I do next?
4 Answers
If you're locked out from accessing the recovery keys, reinstalling Windows using install media is your main option. Be aware that you'll need access to the email tied to your current Windows setup to proceed.
You can try disabling BitLocker or using a recovery key if you have one saved. If you can't reset your PC, it's best to back up your files (if possible) and then perform a fresh Windows installation. Just be careful with your data before making any changes to your system.
Seems like your best bet is to go for a USB install since you can't reset your PC normally. I totally understand the frustration, but if BitLocker has you locked out completely, that might be the only option left.
You could always try reaching out to Microsoft support for assistance with unlocking BitLocker. But with the kind of hurdles you’re facing, reinstalling from a USB stick sounds like the most straightforward solution.
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