We're experiencing a frustrating issue with onboarding new employees at our company. We're getting an error from Okta that says, "Automatic provisioning failed: Failed to remove license 1012220026. Combination of product and SKU is invalid or the product has auto-assigned feature enabled." I believe I need to turn off automatic provisioning in Google Workspace so that Okta can manage the licenses without conflicts. However, I can't seem to find the option to disable automatic provisioning in the Google Admin portal. Under Billing > License settings, I only see Google Voice Standard but not the Google Workspace app. In the Subscriptions section, which is where we usually handle Google Workspace Enterprise licenses, I also don't see any automatic provisioning settings. Right now, I'm manually fixing app assignments in Okta every time a new person joins, which is not ideal. Can anyone provide guidance on how to disable automatic provisioning for Google Workspace?
3 Answers
Make sure to check if the de-provisioning settings in SCIM have any limitations. Sometimes, the context for those actions can really affect how licenses are assigned. A detailed error log from Okta can also direct you to the specific issue with Google, so definitely keep an eye on that.
Absolutely, calling Okta support is a smart move! Automatic provisioning can get tricky, especially with SCIM involved. They’ll help you sort out any conflicts with Google Workspace licenses. It's essential to get that straightened out so you won't hassle with manual adjustments every time someone new comes on board.
Have you thought about reaching out to support for help? They might have insights that could resolve this quickly. It’s also worth checking if you're using SCIM, as there might be a lot of licensing combinations that could be causing the hiccup.
Right? If you pay for Okta support, definitely use that resource! They should be able to guide you through solving this issue.