My S3 services went offline following the recent situation in Bahrain, and I can't seem to access it at all. Even though we have a business support plan, all I get are automated responses, and I can't find a way to contact a real person for help. Is there anyone who can guide me on what to do next, or am I missing something?
4 Answers
Hey! I totally understand how frustrating that can be. Here are some links you might find helpful:
- Check out the AWS Storage Community Wiki for info: https://docs.aws.amazon.com/whitepapers/latest/aws-overview/storage-services.html
- You can also browse this link to see AWS storage products: https://aws.amazon.com/products/storage/
Doing a search in their community for storage-related issues can yield more information, too. Good luck!
I'm really sorry to hear about your situation! You can actually open a support case directly through these links:
- To create a new case: http://go.aws/support-center
- For phone or chat support: http://go.aws/phone-support
Reach out there, and hopefully, you'll get the assistance you need!
I had a chat with my account manager about this, and there's some ongoing assessment from the engineering team regarding the outages. The last data center that went down had serious connectivity issues due to the incident, and they're unsure when services will be restored. They might aim to have something up temporarily just to let users recover data, but there’s no timeline yet.
I've had a similar issue before, and just to clarify, you can create a support ticket through the console despite dealing with the AI. If you're dealing with critical data, it might be worth considering upgrading your support plan just to ensure you're not stuck. But definitely try to submit a ticket as well.

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