Hey everyone! I'm currently working as a WSUS admin and I've been facing some serious challenges with a client's IT team. They hired us to manage their WSUS deployment—and after having it since 2021, they still haven't effectively rolled it out. Their team controls all the Group Policies, Intune, and Windows Update for Business settings. I often provide them with all the necessary info during meetings and follow-up emails, but it seems like they're just not reading it. This has led to some pretty major issues; for example, they recently tried updating all 16,000 PCs in the organization to Windows 24H2 without coordinating with us, which ended up crashing the entire network. Now we've discovered mistakes in their GPO that points to the wrong WSUS server, preventing many devices from connecting. They also updated machines again without consultation, causing more problems. Considering we have limited access and can't use remote management tools without causing an uproar, I'm stuck on how to proceed. Should I just keep doing my part and not worry about their mistakes, or is there a better way to manage this situation? Any tips on how to escalate these issues to their higher-ups for better collaboration?
4 Answers
Hang in there! If the client keeps ignoring your advice and causing problems, it’s definitely not on you. Make sure everything is documented; it could be useful when the higher-ups start asking questions about why things went wrong. Focus on your tasks and try not to stress about their mistakes too much.
Not caring more than the client is key. Focus on your side of the project, make sure your requests are logged, and if they don’t respond, you can put those tickets in "pending customer response" status and close them after a set time. Just keep everything documented; when push comes to shove, having record of their negligence can only help you.
Wow, it's wild that WSUS is still a thing! I mean, who even thought keeping such a role alive in 2025 was necessary? It's fascinating, but maybe look for ways to streamline your interactions. Keep management in the loop on the issues, and make sure to record everything to protect yourself. They’re eventually going to need answers, and the more proof you have, the better.
Honestly, it's tough when clients don’t meet you halfway. I'd suggest two main approaches: either do your job as best as you can without stressing about their shortcomings, or escalate the issues to management. Document everything you’ve done and try to get the client’s executives on board with the problems you’re facing. At the end of the day, remember, it's their responsibility to act, not yours.
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