I have an employee who recently got married and officially changed her name. We often face problems whenever name changes like this occur. Is it as straightforward as just changing her name in the KnowBe4 admin panel? Has anyone else dealt with this issue and can share their experiences?
5 Answers
From what I remember, the name change is linked to the primary email. So, if you change that, you need to update the user info in the KnowBe4 admin. It’s a bit of a hassle, but necessary.
If you’re using Entra ID as your Identity Provider, it sounds like the UPN and email address mismatch in KnowBe4 could be causing your issues.
Honestly, it sounds like it's time to reach out to KnowBe4 support for help. They’re usually pretty helpful with these types of issues.
I didn't see the specifics of your issue, but if you're having duplicates created when you change the name, you’ll need to merge those users. There's a support article on the KnowBe4 site that can guide you through that process.
Every vendor has their own approach to handling SCIM implementations, so it can vary. Just keep that in mind when working with employee data changes.
I totally agree! It seems really inefficient that KnowBe4 connects all this to emails instead of using something more stable like the user ID. Feels a bit amateurish to me.