I'm dealing with a tricky situation where a user is on a site that blocks remote access tools like Quick Assist and any EXE downloads. The site manager has restricted access to Edge, and Chrome is set to block any EXE file downloads. This user is facing a complete work stoppage, and I can't figure out how to support them effectively. I'm looking for your recommendations on what steps to take in this scenario.
5 Answers
If you have some way to get an MSI file instead of an EXE, that could bypass the restrictions. Sometimes, the security software lets those through more easily. Just a thought!
It's baffling why the site manager would impose such non-standard IT policies. Honestly, I’d suggest documenting this as it might be worth escalating to your supervisor. Maybe they need to understand the consequences of these restrictions on support.
You can also try calling them on Teams and asking them to share their screen. It’s not ideal since you can’t see elevated prompts directly, but it might help you diagnose the problem step by step.
Why not just drive over there? It’s not the most efficient solution, but if it’s critical, sometimes you just have to go old-school!
Sounds like a plan! Just bring your tools in case!
If it were me, I’d have the site admin pick up a USB with the tools preloaded. I know it sounds a bit old-school, but sometimes that’s the simplest option.
But what if they block USBs too? Just a thought!
Absolutely! If they see how much it slows down productivity, they might reconsider their policies.