I run a business where we have two phone lines, 3011 and 3095. Previously, if 3011 was busy, calls would automatically redirect to 3095, but now it just gives a busy tone when I try to call it. I'm unsure if something was changed with the wiring or if there's a setting that got messed up. Both phone lines work fine when connected directly to our Arris system. I'm using a Panasonic KX-TA824 with nine KX-T7736 phones set up. The previous owner mentioned they had to pay for a service for this call redirecting. I would love any advice on how to restore that forwarding feature or if there's something specific I need to check, especially regarding the TII network interface device that might be involved.
3 Answers
It might be a good idea to hire a local business phone contractor. They can help you manage your PBX system better and even consider migrating to a modern cloud PBX, which could simplify things for you.
Make sure to check the wiring and connections on the KX-TA824 system. It's possible something got disconnected. Also, double-check the settings on your phones; you might need to reconfigure the call redirect options manually if they were reset.
You might want to check your telephone service provider’s site for information on 'Busy Call Forwarding.' Sometimes it just needs to be reactivated on their end or through your settings.
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