I'm having trouble with Autopilot and Intune on Windows 11 setup and could use some help. In the first scenario, after wiping a laptop, it disappears from Intune and loses the corporate logo at boot, presenting just the local admin login which doesn't accept the password—almost as if it's corrupted. Plus, the laptop won't boot from USB to allow for a reimage. What can I do to fix this? In the second scenario, I reimaged the laptop from USB, and while the corporate logo comes back and it prompts for a corporate email login, it keeps failing during the Autopilot redeploy process. It only offers the options to 'try again' or 'reboot.' Am I missing a crucial piece of config or something in Intune? How do I resolve these issues?
1 Answer
Have you checked if the hardware hash still exists in Intune for Autopilot? Sometimes it helps to remove the device from Intune, give it a day, and then start the process again. Also, did you make sure any boot protection is disabled? You should be able to access the BIOS and adjust the boot order to prioritize USB drives—ensure it’s set to UEFI.
I wiped it through Intune, but then it disappeared. Should I find it in Autopilot somewhere? I read that a reset from Autopilot is different from wiping in Intune. What's the correct method to get it ready for deployment again? Also, for the USB issue, I changed the boot order to USB, which works for other laptops, but not this one.