My sister's brand new MacBook with the M5 chip accidentally got stuck in Lost Mode. We know the password, but the MacBook can't connect to Wi-Fi. I also tried using an Ethernet adapter, but it didn't work. I'm using a setup that goes from Ethernet to USB, then USB to micro USB, and finally micro USB to USB-C, so that might be a problem. If I remove the device from iCloud, will that unlock it after I erase it, or will it still stay in Lost Mode since it can't connect to the internet? I'd really appreciate any help!
2 Answers
You might want to check out Apple’s support documents related to Mac Recovery, as they have some solid information on this. From what I understand, your issue could be tied to your internet connection, which is crucial for unlocking the device. You can find their guidelines here: https://support.apple.com/en-us/102518. Also, have you thought about going to a service center? They should be able to help with getting it connected to the internet first.
Yeah, I ran into something similar! I spoke with Apple support and they mentioned that you won't be able to do anything until you get to a service center to connect to the internet. Just keep that in mind while you figure things out!
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