Is a Helpdesk Ticketing System Really Necessary?

Have you checked out Freshdesk? They offer a free tier that covers a lot for smaller teams, and even the paid options are pretty affordable, especially if your team isn't too big.

I used to think we didn’t need a ticketing system for a small team, but having a centralized log for communications, asset tracking, and basic reporting has been super helpful.

I set up a VM for GLPI, and it’s been a game-changer. My setup is so optimized that my customer support team is even considering switching from ZenDesk to GLPI. Just make sure you adapt it to your needs, as it can really streamline everything!

Honestly, there are plenty of great free alternatives you could try instead of paying for a ticketing system. Some people just use shared Excel sheets, although keeping up with them can be a bit tricky for tracking all your requests.

At my last job, we operated on a pretty outdated system before eventually getting a real ticketing solution. Honestly, it made tracking issues so much easier and is worth the investment in the long run.