I've noticed that a lot of vendors are marketing their IT asset management (ITAM) tools by throwing around terms like 'AI-powered discovery' and 'AI license optimization.' I'm curious if anyone here has actually seen AI make a real difference in asset management or IT processes, or if it's just hot air. What practical use cases have you experienced?
5 Answers
In our organization, we aren't leveraging all the fancy AI features since we don’t subscribe to the top tier, but we've got scripting AI that helps automate tasks and alerts. However, I often find that what vendors call AI is just glorified scripting.
From my experience, AI hasn’t done much for me as a sysadmin. However, for my users, tools like Copilot have improved their workflow significantly. The meeting summaries and search features reduce the number of tickets we get, which is a win in my book!
That sounds promising. AI seems to be making a real difference in helping with knowledge management rather than the advertised flashy features.
Honestly, it’s starting to feel like AI is just a shiny label slapped on everything. I mean, I saw refrigerators the other day boasting 'AI-powered' features! Next, we’ll have AI capable of deciding if we need water! It's all just vague marketing buzz, really. If you're going to sell me a feature, I want to know exactly what it does.
Haha! Right? It's like the more techy-sounding the label, the more we lean towards it without even questioning what it does.
Exactly, if it doesn't enhance functionality, what’s the point? Just call it what it is, not AI magic.
As someone working in asset management software, I see vendors using AI to optimize parts of their systems but it feels like a long way to go before it’s genuinely helpful. We’re still lacking a true AI that can analyze and clean asset data effectively. I believe that’s the real game changer, but we’re not there yet.
Totally agree! Right now, what vendors call AI feels more like minor enhancements rather than groundbreaking solutions.
For me, AI has mostly helped with summarizing and automating repetitive tasks. Turning meeting notes into ticket summaries or creating knowledgebase articles is a real time saver. But beyond that, not much else has improved.
That's true! Automating summarization does cut down on admin time significantly. Have you explored any new endpoint management tools?
Yeah, it feels more like rebranding old features rather than pioneering new ones. What scripting tool are you using?