I recently experienced a crash on my Windows PC, and it cited a problem with dxgkrnl.sys, showing an error code related to a page fault in a non-paged area. After rebooting, the screen started flashing green and then displayed a blue page instructing me to open a command prompt and paste clipboard content. This feels like malware to me. Should I just wipe my system and do a fresh install? What steps should I take next?
1 Answer
If you’re worried about malware, it's a good idea to disconnect from the internet first, especially if you’re using an Ethernet cable. Then run a virus scan with reliable antivirus software to check for any threats. You can also try booting into safe mode for a more thorough scan.
I’m on Wi-Fi. Should I boot into safe mode with the wireless adapter disabled to do the scan?