Hey everyone, I'm hoping someone can help me out. I've got an HP ProBook that's been stuck on a black screen with just the HP logo for the past three days. I can get into the startup menu, but it takes about an hour to load, and when I try to update the software, BIOS, or system boot, the screen just goes grey for a while before reverting back to the logo. I realize there might not be a fix for this, but if anyone has any ideas, I'd really appreciate it. I'm a student, so I can't afford to repair or replace my laptop right now.
1 Answer
First off, try checking if your hard drive is detected in the BIOS. If you see an option for hardware testing, run a test for your drive's health. If that comes back okay, it looks like your Windows might just be messed up, and you could reinstall from a USB. There's a guide [here](https://rtech.support/windows/) that walks you through it!
I ran the hard drive test, but it says there's no hard drive installed. Should I check the power and data cables? Am I on the right track? Thanks for your help!