I recently sent my iPhone 14 Pro in for a battery repair, and now it's totally unusable. Before this, the phone was working perfectly fine aside from the battery issue. Apple is refusing to take responsibility, and despite my attempts to get help from their support team, I've had no luck. Has anyone dealt with a similar situation? I really need some urgent advice on how to proceed!
3 Answers
Just to clarify, did you take your phone to an official Apple Store or an authorized provider? It really helps to know where you got it fixed. Also, if the phone's completely dead and they’re offering you a trade-in, that’s a tough situation. They might not cover repairs if it’s deemed unfixable.
Honestly, if your phone was fine before the repair, Apple should take some responsibility. Have you tried reaching out through social media? Sometimes they respond faster there. Also, you might consider escalating this issue to a manager at the store if you haven't already.
Sounds like a frustrating situation. Can you share more about what "unusable" means for your phone? Is it not turning on at all, or is it showing some kind of error? The more details you give, the easier it'll be for others to help out!
They said it themselves when I got the receipt for $649. It was an authorized service at the Apple Store, and now my phone won’t turn on and seems to be overheating.
Yes, it was an authorized Apple Store. The device isn't functioning at all; the screen won't come on anymore.