I've been dealing with random blue screen crashes on my HP Envy x360 16 for about eight months. This week alone, I've had around twenty crashes according to the event viewer. The crashes seem pretty random with no clear pattern. Sometimes, after a crash, I get a boot disk error that sometimes resolves after a restart. I've tried replugging the SSD, and while that occasionally works, I've done numerous stress tests and troubleshooting with no issues found. Here's my hardware setup:
- HP Envy x360 16
- Core Ultra 7 155u
- 16GB RAM
- 1TB SSD
I'm on the latest drivers but might have overlooked some key info, so feel free to ask what else I should include. Also, I have a dump file you can look at: [link to dump file]. The crashes report errors like ntoskrnl.exe+605196, ntoskrnl.exe+563168, and DRIVER_IRQL_NOT_LESS_OR_EQUAL or DRIVER_POWER_STATE_FAILURE. What should I do next?
2 Answers
It sounds like you’re dealing with some serious BSOD issues. First off, make sure you check for any dump files in C:WindowsMinidump. Those files are crucial for diagnosing the crashes. If you find any, upload them to a file-sharing site like MediaFire or Catbox so we can take a look. Also, consider changing your dump settings to ensure you’re capturing them properly. You may want to run through that guide to set things up for small memory dumps too."
I’ve had similar issues where my laptop would randomly crash, and it turned out to be a memory issue. The fact that you're getting different error codes could suggest a hardware problem rather than just software. Have you tried updating your BIOS? It’s often a quick fix, and if that doesn’t help, check the SSD. Badly seated M.2 SSDs can also cause these problems, so reseating it might be worth a shot if you haven't already.
I've reseated the SSD multiple times already, and I'm keeping my fingers crossed since it's somewhat helped. The RAM is soldered on, which doesn't give me much room for testing that part. I’ll definitely look into updating the BIOS next!