My laptop won’t boot past an error message—what can I do?

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Asked By CuriousCat92 On

I've got a laptop that's roughly four years old, and every time I turn it on, I run into the same error message. It says: 'The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation.' I really need some guidance here.

5 Answers

Answered By WindowsWiz On

Yeah, reinstalling Windows is likely the way to go. If you prefer alternatives, consider installing a Linux distro like Linux Mint. It's generally more reliable than Windows in some cases. You can find installation instructions here: [Linux Installation](https://rtech.support/installations/install-linux/).

TechieTinker99 -

Linux Mint is a solid choice! It's very user-friendly and tends to have fewer issues than Windows.

Answered By FileSaver101 On

Before you do anything, if you have any important files on the laptop, I suggest creating a bootable Linux flash drive to back them up. You can follow the steps in this tutorial to rescue your files: [Ubuntu Guide](https://ubuntu.com/tutorials/install-ubuntu-desktop#4-boot-from-usb-flash-drive). After saving your data, proceed with reinstalling Windows as suggested.

Answered By TechieTinker99 On

It sounds like you might need to reinstall Windows. There are some good guides out there to help you with that. One of them can be found at this link: [Installation Guide](https://rtech.support/installations/install-11/).

Answered By DataGuardian On

Always make sure to back up your data before trying any fixes, just in case something goes wrong. Here are a few commands you might want to run in PowerShell or Command Prompt as an admin that could help resolve some issues:

- **sfc /scannow**: scans system files for corruption.
- **DISM /Online /Cleanup-Image /ScanHealth**: checks your Windows image for issues.
- **DISM /Online /Cleanup-Image /RestoreHealth**: repairs any problems found.
- **chkdsk C: /scan**: checks your disk for file system errors without making changes.

Answered By FixItFred On

There’s a specific issue called the 'child completion error' that might be relevant here. If that’s the case, you might not even need to reinstall Windows. Check this article for more details: [Microsoft Docs](https://learn.microsoft.com/en-us/answers/questions/4231007/windows-10-install-error).

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