I'm in a tough spot with my HP laptop running Windows 11. It crashed due to a VIDEO_DXGKRNL_FATAL_ERROR, and after a forced shutdown, it started an automatic firmware update. However, it's been stuck at 14% for over an hour now. I've kept it plugged in and haven't interrupted the update because I know that's risky. I'm really unsure if I should just restart the laptop if it stays like this. Can anyone offer guidance? I'd appreciate any help, thanks!
3 Answers
If you're looking to back up your data, the challenge is that it’s stuck at 14%. Once you restart, it might prompt you for automatic repair, which could lead to more issues. If you're unsure how to back up, I’d recommend finding a way to boot into Safe Mode first. That could allow you access to retrieve important files before trying further repairs.
To create backups, it's preferred to access your files first, but since you're stuck, that's tricky. If it does boot to automatic repair, be patient; it might be able to fix itself. Just ensure not to interrupt it, even in this state, unless you've waited a good amount of time.
Sometimes, firmware updates can take a while if it's scanning the drive or something similar. I’d suggest giving it the entire day just to see if it progresses. If it doesn't budge by then, you might have to do a USB repair install. Just make sure you back up your data first! That's super important, especially if there's a chance of data corruption.
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