I just bought this new HP laptop yesterday and now I'm facing a startup issue. When I try to boot it up, I see an error message saying Windows cannot start properly. I've attempted to enter safe mode several times, but every time, it just loops back to the same blue screen. I managed to disable secure boot in the BIOS, but I'm not sure what to try next. I'm fairly tech-savvy, but this issue has me stumped.
4 Answers
Since your laptop is brand new, I suggest initiating a return or exchange. It's not something you should have to deal with right away, especially with a fresh purchase.
For further assistance, you can visit the HP support site and find contact information for authorized service centers. They should be able to help you out with this issue.
Just to add, if all else fails, you could try reinstalling Windows. But honestly, given that it's new, your best bet might just be to exchange it.
You might want to consider getting dump files from your system to help diagnose the BSOD. If you can boot into Windows normally or even in Safe Mode, check the C:WindowsMinidump folder for any crash logs. If you find any, zip them and upload them to a file sharing site. Having multiple dump files can really help in troubleshooting the problem further.
Related Questions
Lenovo Thinkpad Stuck In Update Loop Install FilterDriverU2_Reload