I just got a new Windows 11 laptop, but it's been crashing with Blue Screen of Death (BSOD) errors. I've tried following some advice to fix a SYSTEM_SERVICE_EXCEPTION error, but nothing seems to help, as I keep getting the same issues and my attempts to correct it haven't worked. I'm looking for any suggestions on how to resolve this problem.
2 Answers
First off, we need to collect the crash logs to properly analyze the BSODs. If your laptop can boot normally or through Safe Mode, check the C:WindowsMinidump folder for any dump files. If you find some, zip them and upload to a file-sharing site like catbox.moe or mediafire.com. If you only have one dump file, it’s still useful, but you might want to follow the guide on configuring your laptop to create Small Memory Dumps for better results.
From what you've described, the dump files might suggest a memory issue. Have you run any memory diagnostics yet? If not, I suggest doing that to check for faulty RAM, which is a common cause for those kinds of crashes. There are built-in tools in Windows you can use.
I haven't done that yet. What tool would you recommend for testing the memory?