Hey everyone! I'm not super tech-savvy, but I recently got a pre-owned PC. The previous owner reset it to default, and when I powered it on, it seemed ready to go as if it was a new machine. However, during setup, I hit a BSOD with a BAD SYSTEM CONFIG ERROR. After some research, I decided to reset it again using a USB, which involved deleting all partitions. It eventually booted, though a bit slowly since it's an older setup.
Thinking the sluggishness might be due to the old drive (it's running Windows 10 Home), I began updating Windows. But now I've noticed some settings are missing, like the updates section, and after a long update session, the PC displayed a weird white screen. A restart fixed that part, but now my 1TB HDD isn't showing in file explorer, and I'm being denied admin access when checking partitions. I'm also not sure how to find any useful specs since I'm not that familiar with tech details. Here's what I was told about the specs:
- CPU: AMD Ryzen 5 3600 (6-core / 12-thread)
- GPU: MSI NVIDIA GeForce RTX 2060 (6GB)
- RAM: 16GB DDR4 Dual-Channel
- Storage: 250GB NVMe SSD (boot) + 1TB Seagate HDD
- Motherboard: ASRock A320M-HDV R4.0 (AM4)
If you need more info, just let me know! I could really use some advice here, thanks!
1 Answer
First off, it looks like you might need to check for some crash dump files from the BSODs. If you can boot into Windows or Safe Mode, check the folder C:WindowsMinidump. If there are dump files there, zip them up and upload them to a file-sharing site. Those logs can give us insights into what’s causing the BSOD. If you find just one or none, follow this guide to configure your system to create small memory dumps during each crash.
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