I'm having an issue with my Microsoft Surface Laptop Go running Windows 11. It randomly shuts down every few minutes or even seconds, sometimes going to a black screen. Occasionally, it restarts and allows me to continue my work, but other times it powers off completely, and I have to hold down the power button for a full minute to get it back on. I've already tried restarting, updating, and running the diagnostic toolkit, but nothing seems to work. Has anyone else experienced this problem, or does anyone know how to fix it?
2 Answers
It's not uncommon for BIOS or disk setup changes to cause issues like this. I recommend backing up your data before making any significant changes, just to be safe. Also, you might want to consult the FAQ for potential solutions related to Windows 11 on the tech support forum.
If the issue started suddenly, it might be worth checking for any recent updates or driver installations that could have introduced the problem. Sometimes rolling back a driver or uninstalling a recent update can solve these unexpected shutdowns.
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