I'm in a bit of a bind here! My partner surprised me with a new 50" Samsung Smart TV (after accidentally breaking the old one 😅) but I can't seem to connect it to the internet. I've followed all the steps from the website, including resetting the router, the TV, and even doing a factory reset on the TV. I've tried using an ethernet cable as well as connecting wirelessly, but nothing seems to work. The internet is fine for everything else in my house, so I'm starting to think maybe my TV has a defect. I really feel like the solution must be right in front of me, but I'm just not tech-savvy at all. If I'm posting in the wrong place, could someone point me to where I should go? At this rate, I might just end up breaking the TV myself! Cheers!
4 Answers
Honestly, troubleshooting this is tough without being there. But if you know a teenager who plays video games, they might be able to fix it in just five minutes. They usually have a knack for this sort of thing!
If all else fails, consider using an external streaming device like a Chromecast or a Fire Stick to bypass the problem entirely. They can connect through different methods and might be a good workaround!
Make sure to check the frequency settings in your Wi-Fi control panel. Some devices only work on certain bands; try enabling both 2.5 and 5GHz bands if you haven’t already. That might just do the trick!
I have the same Samsung 50" Smart TV, and plugging an Ethernet cable in worked like a charm! You might want to test that ethernet cable with a laptop or something else first, as I've seen defective cables ruin the setup. Also, have you tried connecting it wirelessly? What exactly happens when you attempt to connect? It would help to know if you're seeing your networks and any error messages you're encountering.
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