I recently bought an iPad A16 with 128GB storage, thinking I got a great deal, but it arrived stuck in a boot loop. The power button isn't responding, and the screen only lights up when I plug it in. It won't boot at all - I'm stuck on the restore page. I tried restoring it through iTunes; it completes the process but then goes back to the restore page again. I've seen suggestions online that it might be an internal NVMe error. I bought this as a Christmas gift, so I'm feeling pretty frustrated! Does anyone know how to resolve this issue?
3 Answers
Sounds like a rough situation! Hopefully, you have a return window. It could be worth checking what options you have, just in case. Otherwise, maybe you can find a repair shop that specializes in iPads.
You should consider returning it if that’s an option! What store did you buy it from? If it’s a private seller, that’s tough luck—it sounds like you might have ended up with a dud.
It sounds like a hardware issue, especially since the power button isn't working and you're stuck in recovery mode. You could try a force restart by quickly pressing the volume up button, then the volume down button, and then holding the power button until you see the Apple logo (this might take a bit if the buttons are unresponsive). Another step is to leave it charging for a couple of hours with a different official USB-C cable to eliminate power issues. It could be related to a faulty button flex cable or the battery, based on what you've described.
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