I recently built my first PC and everything was going smoothly for about a month. I was using a temporary GPU while waiting for my actual one to arrive, and after installing my new GPU, I've started having issues with the Microsoft Store and the Xbox app. Since I rely on Game Pass a lot, this is really frustrating. It keeps prompting me to sign in and says it will send a verification code to my email, but I never receive anything. This has been happening for the last two days, and both Microsoft and Xbox support have not been helpful, only pointing me to self-help articles and bots. I've heard reinstalling Windows might resolve these kinds of issues, but would that be a smart move? I don't have any important data, just my games.
2 Answers
I would suggest trying a few things before you reinstall Windows. First, can you run Display Driver Uninstaller (DDU) to completely remove all the GPU drivers and then reinstall them? This often helps clear up issues. You can find it here: [guru3d.com](https://www.guru3d.com/download/display-driver-uninstaller-download/). Usually, GPU drivers wouldn't affect Microsoft services like your login issue, but it's worth a shot.
Have you tried checking if you get the code when logging into your Microsoft account through a web browser? Sometimes, the problems can be with the app, and the web version might work better. If it sends the code there, it could help identify where the issue lies.
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