Hey everyone! I'm managing a small startup with 10 people, and I recently purchased an Office/Windows subscription through Microsoft. However, I haven't set up a custom domain yet, so I'm using the default companyname.onmicrosoft.com email for everything. While activating Office 365 went smoothly, I'm running into trouble when trying to activate Windows 11. It keeps saying, "That Microsoft account doesn't exist." Any advice on how to resolve this?
3 Answers
One option is to purchase an M365 Premium subscription. Just make sure the PCs you're using come with W11 Pro pre-installed. Also, setting up Intune with Autopilot could really help streamline everything for the future!
From what you've described, it sounds like you got a Business or Enterprise subscription rather than a specific Windows 11 subscription. For activation, you actually need a standard Pro version of Windows 11 first. Once you have that activated, you can log in and upgrade to Business or Enterprise based on what you purchased.
First off, can I ask what exact license you purchased? That can make a big difference in what's going on.
I have a feeling they might have gone for Business Standard or Basic instead of the Premium option.
Yeah, and make sure to check if it's specifically for Windows 10/11 Business.
So, I should double-check that I actually bought an Office 365 license instead of just a Microsoft 365 license to get things sorted?