Hey everyone! I've built a managed passwordless authentication service which is exclusively single-tenant, and I heavily rely on AWS for my infrastructure using Terraform for everything. Recently, I've hit a major roadblock with AWS quotas that's really affecting my service. It started with Elastic IPs, which took me way longer than expected to troubleshoot, and now I'm facing limits that just stop my service without any notifications or alarms. I've tried reaching out for support to increase my quotas, but one of my tickets has been pending for two weeks now. I'm curious if there are ways to get softer quota limits or set up notifications for when I hit these limits. Also, if anyone has experience with higher-tier support plans, does that usually lead to faster resolutions? Thanks in advance! 🙏
5 Answers
What specific quotas are giving you trouble? Understanding your architecture can shine a light on the quotas that could be problematic for you.
Have you checked out Quota Monitor? It’s a tool that helps with planning and notifications about your limits. Here's the link: https://aws.amazon.com/solutions/implementations/quota-monitor/. It doesn't cover all limits, but it should help you manage your quotas better!
This is exactly what I needed! Thanks for the recommendation! Have you actually used it? I'm curious about how much lambda usage it involves and the costs associated.
Some quotas are account-specific while others are regional. Have you thought about hosting some clients in regions closer to them? This could help split up your quota consumption. If you’re dealing with account-wide quotas, creating AWS Organizations can help you manage additional accounts effectively, which is a solid practice for disaster recovery and backup reasons! Also, Quota Monitor is worth checking out again, and upgrading your support plan is a smart move too!
I've started deploying resources in different regions, so hopefully that alleviates some pressure. I realize that multiple accounts might be necessary as well. Gonna figure out how to consolidate billing across all of them.
It sounds like you might not have enterprise support, which means you don't have a Technical Account Manager (TAM). I’d suggest chatting with your Solutions Architect (SA). If you're hitting limits, it could be an indication that your architecture needs a review. Consider spreading your workloads across different accounts, which can also help with fault isolation!
I appreciate the advice! I've definitely been looking into multiple accounts and can't believe I didn't think of it sooner. Yet, I need to find a way to manage billing across all those accounts!
Upgrading to a higher support tier can definitely help you out! Also, don’t just hit the ‘increase quota’ button and leave it at that. When you create a support ticket, make sure to add a detailed comment explaining why you need the increase. Since many requests are reviewed by actual people, a well-written use case can really make a difference for your ticket's visibility!
Thanks a lot for this tip! I realize I've been a bit rushed with my requests, so I'll make sure to provide better explanations moving forward.
I've hit the max containers per task quota while trying to explore more powerful machine options. The issue is that using DevOps tools instead of the console makes it hard to diagnose when things fail. I ended up upgrading to a paid support plan to get help more quickly!