I've been trying to help my girlfriend fix her Blue Screen of Death (BSOD) problem. It usually happens about 10 minutes after starting the computer, and now it crashes just a few moments after startup. The stop code displayed is 'ndis.sys,' which seems to indicate an issue with the network adapter. We've already uninstalled all network adapters and the graphics driver, but that hasn't resolved the problem. We've also run the 'sfc' and 'chkdsk' commands in the command prompt without any luck. I found an error in the Event Viewer that suggests there were issues generating dump files. Here's the relevant event data: [details about the event]. I'm at my wit's end and would appreciate any advice to end this frustrating situation!
3 Answers
To analyze BSODs effectively, we need to get those dump files. If you can access Windows—even through Safe Mode—check the C:WindowsMinidump directory for any crash logs. If you find any, zip them and upload them to a file sharing site. This way, we can get to the bottom of this. Also, make sure you've configured Windows to create Small Memory Dumps going forward, as these can really help in pinpointing the issue!
Have you considered checking the BIOS settings? Disabling the network adapter there could help if there's a faulty onboard chip causing the BSOD. It's a simple step that could save you some headaches!
Did you run the command 'sfc /scannow' in the command prompt? Also, look into the DISM commands. They can sometimes fix underlying issues that cause BSODs. Let me know if you missed any of those!
Yeah, I ran the 'sfc /scannow' command, but maybe I overlooked some DISM commands? What should I try next?