I've been going through a ton of job interviews recently, but I've hit a wall with some of the questions they're asking. Here are some that are really giving me trouble:
1) If an employee encounters a blue screen of death, what would be the first step you take to fix it?
2) How would you provide remote support to an employee who doesn't know much about IT?
3) Can you explain how to implement an incident response plan?
4) What does preventive maintenance look like in practice?
5) How do you connect a remote branch's landline with the main HQ phone line, and how would you troubleshoot any issues?
I wish I could find some resources or tips to better prepare for these kinds of questions!
5 Answers
Some of these questions are a mix of basic troubleshooting steps and logic. For example, for the blue screen issue, start with checking if the system boots or if there's an error code to look up. And for incident response, make sure you understand your company’s plan for different types of incidents.
Honestly, if you're struggling to answer these questions or don't take the time to look them up, you might want to reconsider if sysadmin is the right path for you. It's basic knowledge that you should expect to know before applying for a role like this.
If you don't have experience with these issues, maybe starting at a helpdesk would be a good idea. You can build up your experience there before jumping into more advanced sysadmin roles.
These questions are pretty standard for an IT interview. They test your problem-solving skills and basic IT knowledge. Don't be discouraged; just brush up on your fundamentals and reasoning processes.
For providing remote support, using remote access tools is key. Just remember to explain things simply for those not familiar with tech. As for the VoIP question, I'm also not sure about that one. I've always relied on external experts for telephony issues unless it's straightforward.
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