How can I verify that an iPad’s Activation Lock was fully removed?
I sold an iPad Air 4, but the buyer returned it because it would not stay powered on. They tried to erase it, but the process apparently did…
Apple account
How Can I Use My Apple-Linked Warranty for Beats Headphones?
One of the ear pads has come loose from my Beats headphones. I believe the headphones are registered through my Apple account, but I'm not sure how to…
Why do multiple Apple IDs keep using the same Game Center account?
I created several Apple IDs because I wanted a game to stay separate from my main account, but the game keeps connecting to the same Game Center profile…
How can I use my Apple-linked warranty for damaged Beats headphones?
One of the ear pads on my Beats headphones has come off. I believe the headphones are covered by a warranty connected to my Apple account, but I'm…
How can I verify that an iPad’s Activation Lock was removed?
I sold an iPad Air 4, but the buyer returned it because it would not stay powered on. He tried to erase it, but the process apparently did…
How can I stop multiple Apple IDs from sharing the same Game Center account?
I created several Apple IDs because I wanted a game to use a separate account instead of linking to my main one. However, the game keeps connecting to…
Unrecognized Pending Charge Labeled as a YouTube Movie or Show
I have an unpaid transaction on my Apple Account listed under "Movies & Shows" and associated with YouTube. I checked the purchase and transaction histories for both YouTube…
How can I identify and dispute an unexplained pending Apple charge linked to YouTube?
I have an unpaid transaction showing in my Apple Account under "Movies & Shows," with YouTube listed as the associated service. I checked my YouTube and Google accounts…
Can I recover my Apple Account without access to its trusted phone number?
I was signed out of my Apple Account on my iPhone. I still know the account email, password, and Recovery Key, and I can access another email address…
Can I recover my Apple Account without access to its trusted phone number?
I was signed out of my Apple Account on my iPhone, and signing back in requires a verification code sent to an old trusted phone number that I…
How Can I Reset an iPhone When Stolen Device Protection Requires Face ID?
My sister-in-law is incarcerated for the next six years and wanted her father to use her iPhone. The phone has Stolen Device Protection enabled, so it requires Face…
What Happens to My iPhone Data When I Switch to a New Apple Account?
I've been using my dad's Apple Account on my iPhone since I was younger, and I'd like to create my own account and sign out of his when…
What happens to my iPhone data if I switch from my dad’s Apple Account to my own?
I'm still learning how Apple Accounts work. My iPhone is currently signed in with my dad's Apple Account, and he said I can create my own account and…
My iPhone Was Stolen—How Can I Restore My Backup and Secure My Apple Account?
My iPhone was stolen, and I'm trying to recover my data and restore any available backup. I received a notification saying that Find My has been disabled on…
My old Apple account was taken over—how can I recover it?
I've never owned a modern Apple device—just a 2008 iPod that I still use occasionally for music. I created an Apple account years ago when I started using…
My old Apple account was taken over—do I have any way to recover it?
I have never owned an Apple device besides a 2008 iPod, which I still use occasionally with iTunes. I created an Apple account years ago, but I had…
My iPhone Was Stolen—How Can I Recover My Data and Restore an iCloud Backup?
My iPhone was stolen, and I received a notification saying that Find My has been disabled. This means I can no longer locate the phone, activate Lost Mode,…
Apple locked my account after buying a refurbished iPhone—what are my options?
A few months ago, I bought a refurbished iPhone 13 Pro from Swappie. Since then, the Apple Account connected to the phone has shown the message: "This account…
My Apple Account was taken over and now I’m locked out by unfamiliar security questions
I received an email saying that my Apple Account password, security questions, and date of birth had been changed, but I did not make those changes. I immediately…
My Apple Account password was changed, but I’m locked out by unfamiliar security questions
I received an email saying that my Apple Account password, security questions, and date of birth had been changed, even though I didn't make those changes. I immediately…