How can I consistently redirect workplace requests to the ticketing system?
I don't mind helping people through Teams, but I've noticed I'm inconsistent: people I'm friendly with often get immediate help, while others are told to submit a ticket.…
user support
How do you get people to submit support tickets instead of messaging you directly?
I don't mind helping people through direct messages occasionally, but I've noticed I'm more likely to ask certain coworkers to submit a ticket while I'll sometimes create one…
Why won't Proton VPN start on my Linux Mint setup?
I recently downloaded Proton VPN using Flatpak, but I can't get it to open. It's my first day using Linux, and I'm feeling a bit lost on how…
What's Your Biggest Time-Wasting Task in IT?
I've been noticing that most of my work hours disappear not due to complex tech challenges, but because of repetitive administrative tasks. Things like updating records, managing tickets,…
Help Understanding Microsoft Account Recovery Issues After Compromise
Hey everyone, I've run into a perplexing issue with my Microsoft account that I think might be more of a system glitch than a typical support problem, and…
How Can I Cut Down on Repetitive Help Desk Tickets in 2026?
I'm an IT admin feeling overwhelmed by the same five tickets every day: VPN setups, 2FA resets, and printer configurations. I have a Confluence wiki for documentation, but…
How can I remove a passcode that's grayed out on my device?
I recently updated my device, and after the update, it prompted me to set a passcode. Now, I want to remove it, but that option is grayed out.…
My Windows 11 Search Bar is Acting Up—Only Shows a White Screen
I've been experiencing issues with the search bar on my Windows 11 HP Victus 14 laptop. After updating everything to the latest versions, whenever I try to use…
How can we reduce help desk workload during account recovery with passwordless authentication?
We've noticed a significant increase in the time our help desk spends on account recovery requests, now accounting for around 40% of our total workload. This has become…
How Many IT Team Members Are Needed Per User?
I'm trying to figure out how many IT team members are typically needed based on the number of users in a company. Specifically, I'm interested in help desk,…
Getting Frustrated with Frame Rate Drops on New PC Build
I've built a new PC and I'm experiencing some serious visual lag issues. The framerate drops to about 1 frame every 2-3 seconds, which is pretty frustrating. This…
Help! My iPhone 14 Can’t Connect to WiFi or Mobile Data But Some Apps Still Work
This morning, my iPhone 14 decided it won't connect to any WiFi or mobile data. Strangely, I can still access some apps like TikTok and Twitter, but they…
Why can't I use my email after deleting my Apple ID?
I recently had my Apple ID deleted after my device was compromised, and I received confirmation of that deletion. However, when I try to create a new Apple…
Tips for a First-Time System Administrator
Hi everyone! I've spent the last three years in the army and am currently transitioning to civilian life. I've just landed my first job as the sole system…
Help! Getting 'A task was canceled' Error with Connect-IPPSSession
I'm having trouble with the Connect-IPPSSession command in PowerShell. Every time I try to run it, I encounter this error: 'A task was canceled.' Here's the output I…
Is Safari Acting Up After iOS 26 Update?
Hey everyone! I'm dealing with a super annoying issue after updating to iOS 26. Whenever I click on an image result in Safari or any browser, it just…
Trouble with Outlook 365 Crashing - Need Help!
Hey everyone! I'm having a pretty frustrating issue with Outlook 365 that seems to be affecting around 20% of our users across both Windows 10 and 11 machines.…
What Should I Include in My New IT Support Lab?
I'm overseeing the setup of a new IT Support Lab for my team at a public agency, and I'm curious to know what essentials or clever ideas you…
What Should I Include in My New IT Support Lab?
I'm in charge of setting up a new IT Support Lab for my team at a large public agency, and I'd love your input on what essentials or…
What Essentials Should I Include in My New IT Support Lab?
I'm putting together a new IT Support Lab for my team at a large public agency, and I want your recommendations on must-have equipment or creative solutions to…