I'm having an issue where one user can't create a Teams meeting from Outlook, whether it's on the web or the Mac application. The option to toggle the meeting settings is completely missing from the interface. This user is running version 16.100.4 on a Mac and we have Business Premium licensing. There haven't been any recent changes to anything. I tried removing and reassigning the license, but that didn't fix it. I've also confirmed that Teams is enabled for their account. Any suggestions before I have to submit a support ticket to Microsoft?
3 Answers
We've faced similar issues in the past. The solution for us was to reinstall the M365 apps for Enterprise, and that resolved the problem every time. Give that a shot!
Just a heads up, the Business Premium license isn't combined with the Teams license anymore. You might want to double-check if they actually have a Teams license linked to their account.
Yes. We have the license that includes Teams with it.
Make sure to check if the COM add-in is present and loading correctly. It’s worth verifying, even though you might think it's not applicable on Mac.
This is on Mac. I didn’t think COM add-ins work here.
Okay, will try this one.