I've been researching the tech stack for MSP businesses and noticed a lot of references to documentation platforms. Our internal IT team consists of three people supporting about 150 users, and we currently use a mix of Excel sheets and an outdated Access database. While they do the job, the system isn't very organized, and I'm wondering if we should consider implementing a dedicated documentation platform like ITGlue or Hudu. Are there any recommendations on platforms that work well for internal teams rather than just MSPs?
6 Answers
I recommend Bookstack or even a shared OneNote notebook. Think about how public your documentation needs to be—if some of it should be accessible to users, Bookstack might be the way to go.
For a team our size, Hudu has been a game changer. It's really helped us get our environment organized, and I can't stress enough how much easier it has made everything for us.
We use Confluence, and it works pretty well for our needs. Since we're already on-prem, it made sense to utilize it for our documentation too.
I currently use Hudu for our internal team, and it's amazing! If you invest the effort, it turns into a reliable source of truth for all info we need. Plus, we have significant API integrations that automate a lot of our processes with it, making it even more valuable.
I've found Bookstack to be super simple and useful. We used to rely on text files and Word docs, but I managed to migrate everything into Bookstack in under an hour, and it took me just a few days to get all our documentation entered.
I love using GitHub with Markdown files for documentation. It’s flexible, and I’ve always enjoyed working with Markdown for its simplicity.
I totally agree! I've used it in past roles and found it really effective for keeping everything organized.
Can you share more about how you use Hudu with API integration? I'm curious if it's a fit for us.