I'm developing a pricing strategy for my app, which has both free and paid tiers. The free tier limits the number of "things" users can create, while the paid tier allows for more content creation. If a user creates a lot of new content while on the paid plan and later cancels their subscription, what should be the fate of that content? Should they still have access to it but not be able to edit it? Should I archive excessive content until they re-subscribe? Or should everything remain fully functional? I'm looking for insights on how to balance user fairness with the value of the paid tier. What do users typically expect in situations like this?
5 Answers
Consider giving users a read-only access period after cancelation, like for a few months. And make sure they have the option to export their data. This way, they can still see what they created without being able to modify it until they subscribe again.
From my experience, it's best to provide a grace period where users can still access and download their content for a certain time after canceling. After that, you could delete it if they haven't resubscribed.
A model like Slack's could work well here. When users downgrade, they can still view their chat history, but if they're on the free plan, they can only search back a limited number of days. This keeps content accessible without encouraging people to stick to the paid plan just for past creations.
It's really about how much you think users will come back. If it's likely, keeping content viewable but locked from editing seems fair. If you think they might not return, then you could consider a limited deletion policy.
It makes sense to allow users to access their creations, but they shouldn't be able to edit them without an active subscription. Keeping raw files available for download might be a good idea too.
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