I'm curious if anyone here has experience using Five9 for contact center or enterprise calling needs. I'm looking for insights on their products, services, and customer support. If you've worked with Five9, what are your thoughts?
3 Answers
That's interesting! Can you share what specifically makes it frustrating?
From what I gather, Five9 is doing okay. As of August 2024, they were updating their user interface and had acquired a unified communications platform for better integration of their voice services. They focus on stability with no debt or private equity backing, unlike some competitors. Just one question - what CRM, EHR, or info system do your agents use alongside Five9?
Honestly, supporting Five9 makes me feel like quitting IT altogether. It can be quite a pain to work with.
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