We're planning to extend our current contract with our MSP for another year as our contact is up, but we'll look for new options afterward. Since this will be my first time switching MSPs, I want to know what to expect during the handover process. Our current account manager mentioned they would just provide login info and uninstall any required systems. Is it really that straightforward, or are there other important details or potential pitfalls I should be aware of?
4 Answers
As an MSP owner, I can tell you that there’s usually an offboarding project involved. This should include transferring passwords, logins, and any documentation. They might even help with ending subscriptions or transferring them to the new MSP. Just a heads up, they could charge for this offboarding process too.
From my experience, the quality of service you’ll get during the transition varies widely. A solid MSP will provide all necessary documentation, login info, and help with a smooth transition. But a bad one? They might just give you basic passwords and leave you high and dry. Ideally, they should either pass over the info to someone inside your company or coordinate directly with the new MSP.
The handover can really depend on the MSP. Some providers are super easy to work with, while others can be a hassle. If your bills are all paid, you should at least get the login details, but don’t expect them to just hand over any internal documentation. Usually, it’s pretty straightforward and the new MSP will have to figure things out on their own.
If you’re looking for an MSP, I suggest finding one that’s local. They often provide better service and understanding of your specific needs. Good luck with your transition!
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