I recently pre-ordered the iPhone 17 Pro, but after a couple of days, I noticed some scratches on it. I reached out to Apple for a replacement. They told me I'd need to send my current phone back first, but I was worried about being without a phone during the wait. They mentioned I could return it in-store, but since I live far from an Apple store, I said that wouldn't work for me — so they agreed to hold a replacement for me until I could go. Fast forward a few days, and I got an email from Apple saying they shipped me a replacement iPhone 17 Pro, yet they didn't ask for my original phone back and didn't charge my card. Has anyone else dealt with this? What should I do next?
5 Answers
I'd suggest holding onto your old phone for now, but definitely get in touch with Apple right away. They usually have an automated system that charges you for unreturned devices, so it’s wise to be proactive about this.
It would be smart to print out any emails you've received and take your old phone to the nearest Apple store as soon as you can. Get a receipt for the return, just to be safe.
Be careful! If Apple finds out they didn't receive your original phone, they might bill you for it. It's best to reach out to them sooner rather than later to avoid any surprises.
I agree with contacting them. There's a chance they might have a return label in the box they sent you, check that too! But don't hesitate, just in case.
You should definitely contact Apple and clarify the situation. If they shipped you a replacement without asking for your old phone back, it might just be an oversight, and you don’t want to risk being charged later.
Exactly! If you wait too long, they could hit you with a charge for the original device. Better to get it sorted out now.