Our account has been suspended for over 11 hours now, and we haven't received any response from support. This situation is critically affecting our operations. We have a case ID (**174674278600161**) for reference. Can anyone help us figure out what to do next?
2 Answers
If you don’t have a support plan, the wait can be around 3-5 days for a response. It’s pretty frustrating, I know.
Have you checked what your Technical Account Manager (TAM) said about this? They might have additional insights if you have one.
We don’t actually have a TAM since we never purchased that support plan. We’re in quite the bind here.
I totally get that. I regret not buying the support plan, but now I can't even do that due to the suspension. They really should rethink how they manage the support plans.