Hey everyone, I just got back from a long weekend and found my laptop asking whether to update fTPM on boot. It had been asleep while unplugged. If I hit 'No,' I get prompted to set up a new PIN, but now I can't log into Outlook. I checked, but I don't see any mention of BitLocker in the Control Panel. I haven't added any new hardware, and I doubt any updates occurred while I was away due to it being unplugged. Any thoughts on what might have caused this issue? Is it safe to reset the fTPM if I can't find BitLocker?
1 Answer
Hey! That prompt about updating fTPM usually happens due to firmware or BIOS changes. It looks like your laptop may have quietly updated its BIOS, which could be why you're facing issues with your PIN and Outlook. If you hit 'No', it kept the old TPM state that likely doesn't match your current Windows setup.
To answer your question, yes, it's safe to reset or update the fTPM as long as BitLocker isn't enabled. You can check if BitLocker is on by hitting `Win + R`, typing `manage-bde -status`, and hitting Enter. If it says 'Protection Off,' you’re all set to proceed. Reboot and press 'Y' to reset fTPM, and then you’ll need to set up a new PIN and log back into your apps.
That was incredibly helpful, thanks! I ran the CMD prompt and got: Bitlocker drive configuration version 10.0.22621. Does that mean BitLocker is enabled?