I recently bought a ViewSonic monitor from Amazon that was advertised as having a refresh rate of 180Hz. However, the box it came in stated 165Hz. When I powered it on, it showed only 144Hz. I tried using the overclocking feature on the monitor itself, which allowed it to reach 165Hz, but when I used the AMD software to set it manually to 180Hz, Windows accepted it and displayed it as 180Hz. I'm confused about whether this monitor can actually handle 180Hz. Should I return it since the box showed mismatched info and arrived in terrible condition? I rely on my monitor for work, and waiting 20 days for a return is not ideal. Any suggestions? Also, is there any chance Amazon will compensate for this? I have another ViewSonic monitor that also claims 180Hz, and it showed 165Hz initially but successfully reached 180Hz with overclocking, unlike this one.
1 Answer
If you're using HDMI, make sure it's the correct version. Some older HDMI cables can't handle high refresh rates. You might need to switch to a DisplayPort cable for optimal performance. It’s also worth reaching out to Amazon about the return issue since the box was damaged.
I’m using an HDMI cable. Maybe I should consider upgrading to DisplayPort.