So here's the deal: I was trying to make a Teams call today to test a user's camera and mic, but I noticed that the call buttons have completely disappeared. Just two days ago, everything looked normal! We're using work accounts on both the desktop app and the web version. What's going on?
3 Answers
It sounds like a software glitch. Have you tried uninstalling and then reinstalling Teams? That usually helps with missing features.
This could be related to recent changes in the Teams admin center. If they switched you to the 'new experience', it can default to disabling private calls. Just another headache from Microsoft, right?
User error, maybe? Did you check all the menus? Sometimes features can be hidden or moved around.
I really thought I checked everything! If there’s a specific place to look, let me know.